Appointment Changes & Cancellations:
If you need to cancel or adjust your appointment, please notify us at least 24 hours in advance.
Clients who no-show will be charged 50% of the scheduled service to compensate our stylists for lost income.
Repeated cancellations with less than 24 hours' notice may result in a non-refundable 50% charge of your total service and could lead to being blocked from future bookings.
Arriving more than 15 minutes late may result in the cancellation of your appointment.
For the safety of all guests, we ask that only well-behaved children receiving services be present in the salon. Our environment contains sharp tools, chemicals, and hot styling equipment, making it unsafe for young children.
Children under 18 must have a parent or guardian present throughout their service.
Children may not play outside unattended, and parents cannot hold small children on their laps during services.
We strive to create a safe, respectful space for our stylists and clients. Any form of rudeness, harassment, discrimination, or harmful behavior will not be tolerated. Clients who engage in such behavior will be asked to leave and blocked from future bookings.
Significant others or friends should not consult or direct stylists during services or occupy adjacent stylist chairs.
Thank you for respecting our policies and helping us maintain a positive experience for everyone at Pura Vida Hair.
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